1. Check information in Conviva

• We can see information about what the customer has viewed, on what devices, from what geographic areas, and through what Internet providers.

• The speed test will start automatically, and once the text turns black, the speed test is completed.

• Compare the number with the minimum requirements:

2. Restart the network

• Turn off, or unplug the Smart TV, Games Console, or Streaming Device.

• Unplug the modem and router from the mains power (If you do not have a router, unplugging the modem will be enough).

• Make sure everything stays unplugged for at least 30 seconds.

• Plug in the modem and wait until it is connected (no new indicator lights are blinking anymore). If there is a router, plug it in and wait until it is connected (no new indicator lights are blinking anymore).

• Turn on the Smart TV, Games Console, or Streaming Device and start DAZN again.

3. Connect the device directly to the modem

If using a wireless router to watch DAZN on some device, try connecting this device directly to the modem, bypassing the router and the wireless signal. That will help identify what’s causing the problem by eliminating the router or wireless connectivity as a possible cause. Please note that depending on the device, an extra cable/adapter might be needed to connect the device to the modem.

4. Improve Wi-Fi signal

Suggestions to improve Wi-Fi signal at home:

• Ensure the router is not near other wireless devices, as they can cause interference when connecting to the Wi-Fi.

• Move the router to a high position and ensure no obstacles around it. For example, a router below or behind furniture might cause problems.

• Move the router to a central location in your home, which will help you distribute the signal evenly in your home.

5. Go to specific device troubleshooting in this section to continue if nothing worked above!

Basic Troubleshooting in Your Web Browser 

Follow the steps below:

1. Confirm if your internet connection is available on your device.
To check if your PC/MAC has a working internet connection, see if you can access www.dazn.com. If you can view the page without receiving an error message, you know that your PC/MAC's internet connection is working.

2. Check your internet connection speed at www.fast.com.
In your browser, go to www.fast.com to check your internet connection speed. Since this page is optimized for streaming services, it will provide you with an accurate measure of your internet speed. To check the recommended speed for watching DAZN, click here.

3. Try another event and see if it works.
In your web browser, see if you can load any other event currently running. If it works, go back to the original event you wanted to watch. If the other event isn't working, proceed to the next step.

4. Try a different web browser.
Simply attempt to watch DAZN in a different web browser. For a list of available web browsers, check http://outdatedbrowser.com. On this website, you can find the latest versions of available web browsers.

5. Clear cookies and cache.
Please navigate to our article "How to delete your cookies and cache" for more information on the web browser you are using.

6. Check your IP address and confirm it is located in a supported country.
In your web browser, navigate to Maxmind. Once you're on the Maxmind page, it will automatically show you where you are located according to the Maxmind database. Make sure you are located in a supported country.

At DAZN, we are committed to providing sports enthusiasts with an exceptional streaming experience that is fair, secure, and optimized for every user. To maintain the integrity of our platform and uphold licensing agreements, we do not support the use of Virtual Private Networks (VPNs). This article aims to shed light on why DAZN does not endorse VPN usage and how this policy contributes to a reliable and high-quality streaming service.

1. Preserving Licensing Agreements:

DAZN secures broadcasting rights and licensing agreements to bring you exclusive sports content from around the world. Our commitment to these agreements ensures that you have access to the most sought-after events in your region. The use of VPNs can potentially circumvent these regional restrictions, leading to a breach of licensing terms and a violation of content distribution rights.

2. Maintaining Fair Usage:

To create a level playing field for all subscribers, DAZN enforces policies to prevent unfair access to content. The use of VPNs can allow users to access content from regions where they do not reside, disrupting fair access and potentially impacting the quality of service for others.

3. Ensuring a Secure Environment:

VPNs are sometimes employed to mask the user's true location, which can pose security risks to both the platform and the user. By restricting the use of VPNs, DAZN aims to maintain a secure streaming environment, protecting both the integrity of our service and the privacy of our users.

4. Optimizing Streaming Quality:

DAZN is committed to delivering high-quality streaming experiences, including reliable connections and minimal buffering. The use of VPNs can introduce latency and reduce the overall streaming quality, affecting the enjoyment of live sports events. By discouraging VPN usage, we strive to provide the best possible streaming quality for all users.

How to Enjoy DAZN Without a VPN:

To ensure a smooth and uninterrupted streaming experience on DAZN, simply access the platform without the use of a VPN. Our platform is designed to recognize your location and deliver content based on your region, allowing you to enjoy your favorite sports events seamlessly.

At DAZN, we appreciate your understanding and cooperation in adhering to our VPN policy. By doing so, you contribute to the fair, secure, and optimized streaming experience that defines DAZN as the ultimate destination for sports enthusiasts worldwide. If you have any questions or concerns, feel free to reach out to our customer support team here, who are here to assist you on your sports streaming journey.