1. What will the Structure of the offering look like in 2024?
DAZN WORLD: Enter the world of DAZN with the whole Frauen-Bundesliga, the UEFA Women’s Champions League, and all the best women’s sport plus a broad range of sports from all over the world including darts, EHF handball and more for only €6.99 on a 12-month contract and €9.99 with a monthly flexibility.
DAZN SUPER SPORTS: Our package with the best international sports including NFL, NBA, DP World Tour, LaLiga, Serie A, Ligue 1, fight sports with the UFC and all content from the DAZN WORLD package for only €19,99 on a 12-month contract and €24.99 with a monthly flexibility.
DAZN UNLIMITED: Get all the best live football in one place from Bundesliga & UEFA Champions League. On top you get included all other content from DAZN WORLD and DAZN SUPER SPORTS, with the widest range of sport including the NFL, NBA, European Football Leagues, Women’s Sport and much more at €29.99 per month (€359.99 per year upfront payment) on a 12-month contract or €34.99 per month if you choose the monthly instalment option. If you want to be flexible monthly, the price is €44.99.
2. What will happen to existing customers?
Nothing will change for most existing customers. Only a small number of existing customers who are still benefiting from old prices on their flexible monthly subscription will be offered options to choose from to continue watching the best live sport in one place only on DAZN. We will contact those customers individually. There will be no automatic pricing updates for individual customers. If you think you belong to this customer group, just wait until we will be in touch with you. Until we get in touch, your subscription will not change and there's no need for you to do anything.
3. When will things change for other existing customers?
There are currently no plans to change anything for other existing customers.
4. I have heard that all existing customers will now have to pay €44.99 is this right?
No, that is not correct. We have updated our pricing structure for the DAZN UNLIMITED package and added a new option that gives you even more flexibility. With the new annual upfront option, you pay €29.99 per month (€359.99 upfront payment per year). Only if you want the flexibility to cancel your DAZN subscription on a monthly basis will it cost €44.99 per month. The popular monthly instalment option is €34.99 for 12 months guaranteed.
5. If I pay €29.99 now for my monthly flexible subscription, will pay €44.99 in the future and from which date will the price increase become effective?
Already months ago, we updated the price for the monthly flexible DAZN UNLIMITED option to €44.99. Nevertheless, there is a small number of existing customers who are still benefiting from old prices on their flexible monthly subscription and pay less. We will proactively offer those customers options to choose from to continue watching the best live sport in one place only on DAZN. If you think you belong to this customer group just wait until we will be in touch with you. Until we get in touch, your subscription will not change and there's no need for you to do anything.
6. I still have a DAZN standard subscription active, will I still be able to watch the Bundesliga and UEFA Champions League?
Yes, if you keep your subscription active, you'll keep all the features and content you've signed up for.
7. Is it possible to purchase the individual packages on a monthly basis?
Yes, it is possible to subscribe to all three packages on a flexible monthly basis. However, the annual subscriptions will save you the most.
8. What happens if I cancel my current subscription?
If you cancel your current subscription and wish to return later, you will have access to the then applicable pricing structure, as with all new customers.
9. What are the cancellation periods?
If you have a monthly membership and pay DAZN directly, your 30-day cancellation period starts on the day you cancel. From the day you cancel your monthly membership, you will be able to use DAZN as usual for 30 days, after which the cancellation will take effect. If you have an annual membership, you can also cancel at any time, but your membership will continue until the end of your billing period. The 30-day cancellation period does not apply.
10. Can I switch from one annual membership plan to another?
If you have a subscription for DAZN WORLD or DAZN SUPER SPORTS in an annual plan, you can upgrade to a higher plan, such as DAZN UNLIMITED, at any time with immediate effect by going to "My Account". Downgrading from a DAZN UNLIMITED annual subscription to a DAZN SUPER SPORTS annual subscription or from a DAZN SUPER SPORTS annual subscription to a DAZN WORLD annual subscription will not take effect until your current annual subscription has expired and you have signed up again.
11. What happens if I want to change my existing account from monthly to annual or vice versa? Will I be treated as a new customer?
Yes.
12. Will my annual membership be automatically renewed at the same price when it expires?
According to German law, an annual subscription, regardless of the provider, may not be automatically extended by a full year. Therefore, if you don’t proactively renew your DAZN annual subscription for a year or cancel it at the end of the contract period, you will automatically switch to a monthly flexible subscription. In addition, every customer - as already mentioned - has the option of cancelling or renewing the annual subscription proactively in good time before it expires. For customers who signed up for DAZN before 1 March 2022 and have not made any changes to their subscription since then, other conditions apply.
13. Can I book the packages via Apple/Google/Sky/Telekom/Waipu?
The tiered packages can be booked through Apple and Google on a regular basis. At the moment, you can only book DAZN UNLIMITED through Sky, Waipu and Deutsche Telekom.
14. I have registered via Apple or Google. Will anything change for me?
The broadest choice of packages and best prices for a DAZN subscription are available via dazn.com only and different prices may apply to customers paying through Apple or Google. Only for customers paying via Apple and Google, we’re updating our DAZN UNLIMITED pricing only for the annual subscription to €399.99 and the monthly subscription to €45.99. You can switch from Apple/Google to a direct subscription via dazn.com at any time and benefit from the price advantage.
15. I have registered for DAZN via Vodafone/Sky/Telekom/Waipu. Will anything change for me?
Nothing will change for most existing customers. Only a small number of existing customers who are still benefiting from grandfathered pricing on their flexible monthly subscription will be offered options to choose from to continue watching the best live sport in one place only on DAZN. We will contact those customers individually. There will be no automatic pricing updates for individual customers.
16. I am currently using a Sky/DT/Waipu Bundle? What will change for me?
As soon as there are any changes to the DAZN offers with the partners, you will be proactively contacted by the partner or DAZN.
17. Where can I find a detailed overview of what content is included in each package?
For a complete overview of the live sports content included in each package, please click here: DAZN News
18. How many devices can I register?
You can register an unlimited number of devices.
19. On how many streams can I watch at the same time?
Existing customers will retain the number of streams they were guaranteed when they signed up. By default, all DAZN packages allow new and returning customers to watch one stream at a time. As a benefit, we allow you to watch two streams simultaneously within your household using the same IP address. If you want to watch two streams at the same time in different locations using different IPs, you can add an additional stream to your membership via the 'My Account' section of your profile for €19.99 per month.
20. Last year I got 2 streams in the unlimited package for less money than today, and now you want me to pay €19.99/month for an additional stream?
No, as existing customers you will retain the number of streams you were guaranteed when you signed up. By default, all DAZN packages allow new and returning customers to watch one stream at a time. As a benefit, we allow you to watch two streams simultaneously within your household using the same IP address. If you want to watch two streams at the same time in different locations using different IPs, you can add an additional stream to your membership via the 'My Account' section of your profile for €19.99 per month.
21. Can customers who purchased gift cards (yearly or monthly) at the old price redeem them and watch DAZN for the agreed period?
Yes, all vouchers will remain valid and can of course still be redeemed in accordance with DAZN's terms and conditions and in compliance with local laws and regulations.
22. What packages are the vouchers valid for?
All existing vouchers and those currently on sale will automatically give you access to DAZN UNLIMITED unless stated differently.