What can I do if my DAZN app doesn't start?

Troubleshoot your DAZN app issue on your Web browser 

• Confirm your internet connection is available on your device
• To check if your PC/MAC has a working internet connection check if you can access www.dazn.com . If you can see the page and did not receive an error message you know that the internet connection on your PC/MAC is working.
• Check your internet connection speed at www.fast.com
• On your web browser please navigate to www.fast.com to check your internet connection speed. As this page is optimized for streaming services it will get you an adequate picture of the speed of your internet connection. To review how fast your internet should be to watch DAZN please click here.
• Try a different web browser
• Simply try to watch DAZN in another web browser. For a list of available web browser please check http://outdatedbrowser.com/. On this web page you can get the latest versions of available web browsers.
• Delete cookies and cache
• Please navigate to our "How to delete your Cookies and Cache" article for more information in regards of the web browser you are using.
• Check your IP address and comfirm it is located in a supported country
• On your web browser navigate to Maxmind. Once you are on the Maxmind page it will automatically show you where you are located according to the Maxmind database. Make sure that you are located in a supported country.

Troubleshoot your DAZN app issue on your PlayStation 

• Confirm your internet connection is available on your device
• To check if your device has a working internet connection open your web browser on your device and visit www.dazn.com . If the page loads you know that your internet connection is working. Alternatively, you can visit the app store on your device to see if your device has a working internet connection. Alternatively you can open your app store to see if you can browse through it.
• Check your IP address and confirm it is located in a supported country
• On your web browser navigate to Maxmind. Once you are on the Maxmind page it will automatically show you where you are located according to the Maxmind database. Make sure that you are located in a supported country.

Confirm the latest operating system is installed

• Confirm that other streaming apps are working
• On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your PSN Store is working and you are able to browse through it.

Restart your PlayStation

• Simply turn off your PlayStation.
• Make sure to wait for 10 to 20 seconds
• Start your PlayStation again.

Please follow the Restart your Router

• To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
• Wait 15-20 seconds, then plug it back in.
• Allow the device a minute or two to turn back on.

• On your PlayStation navigate to the DAZN app. On the DAZN app use the option button and select delete from the dropdown menu.
• Go to the PSN store, search for DAZN and download the app again.
• Connect Device with via cable
• Simply connect your device using an ethernet cable to your router. In this way you will eliminate any streaming issues due to poor Wi-Fi connection.

Troubleshoot your DAZN app issue on your Xbox 

• Confirm your internet connection is available on your device
• To check if your device has a working internet connection open your web browser on your device and visit www.dazn.com . If the page loads you know that your internet connection is working. Alternatively, you can visit the app store on your device to see if your device has a working internet connection. Alternatively you can open your app store to see if you can browse through it.
• Check your IP address and comfirm it is located in a supported country
• On your web browser navigate to Maxmind. Once you are on the Maxmind page it will automatically show you where you are located according to the Maxmind database. Make sure that you are located in a supported country.
• Confirm the latest operating system is installed
• For detailed instructions on how to update your operating system on your Xbox: click here
• Confirm that other streaming apps are working
• On your device please go to any other streaming app you have installed on your system and check if it works. If you don’t have any other streaming app please check if your Xbox store is working and you are able to browse through it.

• Simply turn your Xbox off and unplug it from the power outlet (don't just turn it off).
• Make sure to wait for 15 to 20 seconds before you plug it back in.
• Afterwards turn the Xbox back on.

• To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
• Wait 15-20 seconds, then plug it back in.
• Allow the device a minute or two to turn back on.

• On your Xbox navigate to the DAZN app.
• On the DAZN app use the menu button and select delete from the dropdown menu.
• Once the app is deleted go to your Xbox store
• Enter "DAZN" into the search function, open the app and install it again
• Connect Device with via cable
• Simply connect your device using an ethernet cable to your router. In this way you will eliminate any streaming issues due to poor Wi-Fi connection.

Troubleshoot your DAZN app issue on your iPhone, or iPad

• On your home screen double tap the Home button
• Swipe left and right until you find the DAZN app
• Drag the DAZN app upwards from your home screen
• Tap the Home button again
• Navigate to the DAZN app and start it

• On your device please navigate to the appstore
• In the appstore click on the update button
• Swipe your screen down to see if there are updates available for your apps
• If there is an update for DAZN available you will see it in the list
• Click on update to install the latest version of DAZN

• Lightly touch and hold the DAZN app until it jiggles
• Tap "X" in the upper left corner of the app
• Tap delete
• Go to the app store
• Enter "DAZN" into the search field
• Click on the small cloud symbol next to the DAZN app

• iPhone 5, or newer
• iPod Touch (5th Generation), or newer
• iPad 2, or newer

Troubleshoot your DAZN app issue on your Android Phone, or Tablet 

• Tap on the overview button (square button on the bottom of your screen)
• Scroll through the apps until you find the DAZN app
• Drag the app off the screen
• Go to the home screen and restart on the DAZN app

• In order to reboot your Android smartphone or tablet press down on the suspend button and hold it down for several seconds. You will find the suspend button is usually on the right side of the device just above the volume buttons.
• After a few second you will see a menu. Select "Restart" from the menu if available, otherwise select "Power Off"
• If your device doesn't restart automatically push and hold down on the suspend again until it restarts

• Open your device's Settings app
• Tap "Apps & notifications"
• Tap on the DAZN app (If you don't see it, first tap See all apps or App info)
• Tap uninstall
• Sign in to the Google Play Store (Ensure your device is connected to the internet)
• Use the search function and enter "DAZN", or look in the sport section of the Google Play Store.
• You can also follow this link to the DAZN page on the Google Play Store.
• Follow the instructions on your TV to install the DAZN app

Troubleshoot your DAZN app issue on your Samsung Smart TV 

• Confirm your internet connection is available on your device
• To check if your device has a working internet connection open your web browser on your device and visit www.dazn.com . If the page loads you know that your internet connection is working. Alternatively, you can visit the app store on your device to see if your device has a working internet connection. Alternatively you can open your app store to see if you can browse through it.
• Check your IP address and comfirm it is located in a supported country
• On your web browser navigate to Maxmind. Once you are on the Maxmind page it will automatically show you where you are located according to the Maxmind database. Make sure that you are located in a supported country.
• Confirm the latest operating system is installed
• For information on how to update your Samsung Smart TV please visit the official Samsung support page.
• Confirm that other streaming apps are working
• On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your app store is working and you are able to browse through it.

• Turn off your Samsung Smart TV and unplug it from the power outlet (don't just turn it off).
• Make sure to wait for 15 to 20 seconds
• Afterwards turn your Samsung Smart TV back on and restart it

• To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
• Wait 15-20 seconds, then plug it back in.
• Allow the device a minute or two to turn back on.

• On your device navigate to the tile of the DAZN app (do not start the app)
• Using your remote control navigate and down and select delete
• Navigate to the app store
• Search for DAZN and install the latest version of the app
• Connect Device with via cable
• Simply connect your device using an ethernet cable to your router. In this way you will eliminate any streaming issues due to poor Wi-Fi connection.

Troubleshoot your DAZN app issue on your LG Smart TV 

• Confirm your internet connection is available on your device
• To check if your device has a working internet connection open your web browser on your device and visit www.dazn.com . If the page loads you know that your internet connection is working. Alternatively, you can visit the app store on your device to see if your device has a working internet connection. Alternatively you can open your app store to see if you can browse through it.
• Check your IP address and confirm it is located in a supported country
• On your web browser navigate to Maxmind. Once you are on the Maxmind page it will automatically show you where you are located according to the Maxmind database. Make sure that you are located in a supported country.
• Confirm the latest operating system is installed
• For information on how to update your LG Smart TV please visit the official LG support page.
• Confirm that other streaming apps are working
• On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your app store is working and you are able to browse through it.

• Turn off your LG Smart TV and unplug it from the power outlet (don't just turn it off).
• Make sure to wait for 15 to 20 seconds
• Afterwards turn your LG Smart TV back on and restart it

• To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
• Wait 15-20 seconds, then plug it back in.
• Allow the device a minute or two to turn back on.

• On your LG Smart TV please select the DAZN application and press the green colored button to display the options
• Use the up and down arrows on your remote to select "Delete" and press "Enter" on your remote
• Use the side arrows to select "Yes"; and confirm with "Enter"
• Please go to the LG content store
• Use the search function and enter "DAZN"
• Select DAZN and follow on screen instructions to download DAZN again.
• Connect Device with via cable
• Simply connect your device using an ethernet cable to your router. In this way you will eliminate any streaming issues due to poor Wi-Fi connection.

Troubleshoot your DAZN app issue on your Sony Smart TV 

• Confirm your internet connection is available on your device
• To check if your device has a working internet connection open your web browser on your device and visit www.dazn.com . If the page loads you know that your internet connection is working. Alternatively, you can visit the app store on your device to see if your device has a working internet connection. Alternatively you can open your app store to see if you can browse through it.
• Check your IP address and comfirm it is located in a supported country
• On your web browser navigate to Maxmind. Once you are on the Maxmind page it will automatically show you where you are located according to the Maxmind database. Make sure that you are located in a supported country.
• Confirm the latest operating system is installed
• Please follow the information on the Sony Support page for information on how to update your Smart/Android TV.
• Confirm that other streaming apps are working
• On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your app store is working and you are able to browse through it.

• Turn off your Sony Smart TV and unplug it from the power outlet (don't just turn it off).
• Make sure to wait for 15 to 20 seconds
• Afterwards turn your Sony Smart TV back on and restart it

• To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
• Wait 15-20 seconds, then plug it back in.
• Allow the device a minute or two to turn back on.

• Please follow the steps on the Sony Support page to remove the DAZN application
• Afterwards go to the Google play store
• Use the search function and search for "DAZN"
• Click on the app and follow instructions to install
• Connect Device with via cable
• Simply connect your device using an ethernet cable to your router. In this way you will eliminate any streaming issues due to poor Wi-Fi connection.

Troubleshoot your DAZN app issue on your Panasonic Smart TV

• Confirm your internet connection is available on your device
• To check if your device has a working internet connection open your web browser on your device and visit www.dazn.com . If the page loads you know that your internet connection is working. Alternatively, you can visit the app store on your device to see if your device has a working internet connection. Alternatively you can open your app store to see if you can browse through it.
• Check your IP address and comfirm it is located in a supported country
• On your web browser navigate to Maxmind. Once you are on the Maxmind page it will automatically show you where you are located according to the Maxmind database. Make sure that you are located in a supported country.
• Confirm the latest operating system is installed
• You can find detailed information of how to update your Smart TV on the Panasonic support site.
• Confirm that other streaming apps are working
• On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your app store is working and you are able to browse through it.

• Turn off your Panasonic Smart TV and unplug it from the power outlet (don't just turn it off).
• Make sure to wait for 15 to 20 seconds
• Afterwards turn your Panasonic Smart TV back on and restart it

• To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
• Wait 15-20 seconds, then plug it back in.
• Allow the device a minute or two to turn back on.

• On your home screen navigate to "My Apps"
• Select the settings icon on the top right of your screen
• Navigate to the “Uninstall the apps” menu item on the left side of the screen. Once on the page, select the DAZN app
• Click on the DAZN app icon, which will bring up the uninstall confirmation box. Select “Yes” and the app will be uninstalled.
• Clicking the "App" button on your TV remote
• Use the search function and enter "DAZN"
• Click on the DAZN app and follow the instructions to install the app
• Connect Device with via cable
• Simply connect your device using an ethernet cable to your router. In this way you will eliminate any streaming issues due to poor Wi-Fi connection.

Troubleshoot your DAZN app issue on your Android TV 

• Confirm your internet connection is available on your device
• To check if your device has a working internet connection open your web browser on your device and visit www.dazn.com . If the page loads you know that your internet connection is working. Alternatively, you can visit the app store on your device to see if your device has a working internet connection. Alternatively you can open your app store to see if you can browse through it.
• Check your IP address and comfirm it is located in a supported country
• On your web browser navigate to Maxmind. Once you are on the Maxmind page it will automatically show you where you are located according to the Maxmind database. Make sure that you are located in a supported country.
• Confirm the latest operating system is installed
• Please check for updates on your Android TV and make sure that you the latest version installed. Depending on your manufacturer of your TV the steps would be different. Please refer to the manual which came with your TV for additional information.
• Confirm that other streaming apps are working
• On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your app store is working and you are able to browse through it.

• Turn off your Android TV and unplug it from the power outlet (don't just turn it off).
• Make sure to wait for 15 to 20 seconds
• Afterwards turn your Android TV back on and restart it

• To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
• Wait 15-20 seconds, then plug it back in.
• Allow the device a minute or two to turn back on.

• From the Android TV Home screen, scroll down and select Settings
• Go to "Device" and select "Apps"
• Under "Downloaded apps" choose the DAZN app
• Select Uninstall and confirm with "OK"
• Afterwards go to the Google play store
• Use the search function and search for "DAZN"
• Click on the app and follow instructions to install
• Connect Device with via cable
• Simply connect your device using an ethernet cable to your router. In this way you will eliminate any streaming issues due to poor Wi-Fi connection.

Troubleshoot your DAZN app issue on your Amazon Fire TV and Fire TV stick

• Confirm your internet connection is available on your device
• To check if your device has a working internet connection open your web browser on your device and visit www.dazn.com . If the page loads you know that your internet connection is working. Alternatively, you can visit the app store on your device to see if your device has a working internet connection. Alternatively you can open your app store to see if you can browse through it.
• Check your IP address and comfirm it is located in a supported country
• On your web browser navigate to Maxmind. Once you are on the Maxmind page it will automatically show you where you are located according to the Maxmind database. Make sure that you are located in a supported country.
• Confirm the latest operating system is installed
• Software updates automatically install on your Amazon Fire TV. If you want to manually check for a software update please go through the steps below:
• From the Fire TV menu navigate to Settings > Device > About > Check for System Updates
• If an update is available you will be able to install it now
• Confirm that other streaming apps are working
• On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your app store is working and you are able to browse through it.

• On your Amazon Fire TV please navigate to the settings
• Now you will need to go to "Device"
• Navigate down to "Restart"
• Your Fire TV will power off and automatically turn on again.

• To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
• Wait 15-20 seconds, then plug it back in.
• Allow the device a minute or two to turn back on.

• On your Amazon Fire TV please navigate to the "Your apps and games" section
• Make sure to scroll completely to the right and select "See all"
• Once your app overview loads navigate to the DAZN app and click on the options button on your remote
• Select "Uninstall" from the menu on the right side
• Afterwards use the search function on the "Home" section and search for DAZN
• Click on the DAZN app and follow the instructions to install the app
• Connect Device with via cable
• Simply connect your device using an ethernet cable to your router. In this way you will eliminate any streaming issues due to poor Wi-Fi connection.

Troubleshoot your DAZN app issue on your Amazon Fire Tablet 

• On your device tap the overview button (This button is usually located on the bottom of your screen and resembles often a simple square, or two rectangles overlapping each other)
• Scroll through the apps until you find the DAZN app
• Drag the app off the screen (This will close the app, but will not stop any background processes)
• Update the DAZN app if possible
• Apps should automatically update on your Amazon Fire Tablet. If you want to check for manual updates please go through the steps below:
• Tap the "Apps" tab
• Tap the "Store" option
• Tap the menu icon at the bottom of the store screen
• Tap "My Apps"
• Tap the "Update Available" tab
• If your DAZN app has an update available it will have an "Update" button next to it

• Press and hold the Power button for 40 seconds or until the device restarts automatically
• Once your device restarts release the power button
• If your device doesn't restart automatically press the power button until it starts

• On your Amazon Fire TV please navigate to the "Your apps and games" section
• Make sure to scroll completely to the right and select "See all"
• Once your app overview loads navigate to the DAZN app and click on the options button on your remote
• Select "Uninstall" from the menu on the right side
• Afterwards use the search function on the "Home" section and search for DAZN
• Click on the DAZN app and follow the instructions to install the app

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